Refund policy

Refund & Return Policy

At NOVARA FINDS, your satisfaction is important to us. We want you to feel confident shopping with us. If you're not completely satisfied with your purchase, we're happy to help.

14-Day Return Window

We offer a 14-day return window beginning on the date your order is delivered. You must contact us within 14 days of delivery to request a return.

Return Eligibility

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Be returned in their original packaging.

  • Include all original parts, accessories, and included items.

  • Be accompanied by your order number or proof of purchase.

Items showing signs of use, damage caused after delivery, or missing components may not qualify for a refund.

Return Shipping

NOVARA FINDS covers return shipping costs for approved returns.

Please contact us before sending any item back so we can provide the proper return instructions. Items returned without prior authorization may experience processing delays or may not be accepted.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number and clear photographs showing the issue. We will review the situation and work with you to arrange an appropriate replacement or refund.

NOVARA FINDS will cover return shipping costs for approved damaged, defective, or incorrect-item claims.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Exchanges

If you need a different item or variation, please contact us. Exchanges are subject to product availability.

How to Start a Return

To request a return, contact NOVARA FINDS using the contact information listed on our website.

Please include:

  • Your full name

  • Your order number

  • The item you wish to return

  • The reason for your return

  • Photos, if the item arrived damaged or defective

Please wait for return instructions before mailing any item.

Contact Us

If you have questions about returns, refunds, or your order, please reach out to our customer support team through the contact information provided on our website.

Thank you for shopping with NOVARA FINDS. We appreciate your business!